Frequently Asked Questions
Everything you need to know about your Estella Bartlett order.
How should I care for my Estella Bartlett jewelry?
To keep your jewelry looking its best, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in their original pouch or a dry jewelry box to prevent tarnishing.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 working days, while international orders may take 7-14 working days depending on the destination.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
What materials are used in your jewelry?
Our jewelry is primarily crafted from high-quality brass and plated with genuine gold, silver, or rose gold. Many of our collections also feature semi-precious stones and cubic zirconia.
How will my order be packaged?
Every Estella Bartlett piece arrives beautifully presented in our signature branded packaging, making it the perfect gift for a loved one or a treat for yourself.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.